Frequently Asked Questions

Shipping

How much is shipping?


To make life really simple there is flat rate shipping policy. For domestic orders to the UK - £1.50 Orders inside the EU - £3.50 All other international orders are just £5.00 up to £20 and £7 for orders over £20 worldwide




Do you ship international?


Yes! We ship worldwide. Our shipping rates are really reasonable so that you can receive your own happy mail wherever you are. See our Shipping rates separately. Shipping isn't tracked but if you would like a quote for a tracked parcel please let us know. We will try our best to find the most economical method.




I have an issue related to my order - what should I do?


We package your order as carefully as we can before sending it on its merry way. Your order is hopefully handled carefully by Royal Mail but if you have a problem don't panic! Please use the Contact Us page to let us know. We will work with you to resolve the issue as soon as possible.





Wholesale & Bulk Orders

Do you offer bulk or wholesale discounts?


Yes! We already supply a small number of shops and kit clubs. Please use the Contact Us page to request a catalogue and price list. To make life easier for our retailers, we provide all product images and descriptions so you can upload them easily onto your website.




Is there a minimum order requirement?


We want to work with retailers and kit companies to give their customers beautiful products. There are no minimum quantities for each product so you can order exactly what you need - no more waste! Please contact us for more information regarding wholesale and bulk orders.




Do you ship wholesale internationally?


Yes. We currently supply a small number of retailers in the EU and as far as New Zealand. We will support you to help get our products into your shop.





Products

I NEED an item but it's not in stock. What should I do?


We try our best to restock items frequently. However, as a small business we are learning what our customers want. So if there is something you NEED - just let us know. We'll try to schedule it in. Use the form on our Contact Us page.




Do you make custom designs?


Yes! We work closely with our customers so that they get exactly what they need. You can supply artwork and we'll let you know suitability and discuss sizing, quantities and colour. We can also provide custom designs based on a brief from you, for example, a product to compliment a class or kit you have. Again, just let us know and we'll work together to provide you with exactly what you need.




What other products do you sell?


At the moment we are focussed on beautiful embellishments for memory keeping, card making, planners and journals. Our range of products will be expanding to include cake toppers, home decor and other craft-related designs. If you have a requirement for laser cutting then please contact us - we are always happy to hear from our customers.




What is a Fox Box?


Everyone loves to receive a little parcel of happiness. The Fox Box contains 4 packs of goodies including an exclusive pack available only in the box. The Fox Box costs only £12 - saving on the retail price of individual items. The Fox Box kits are available to order from 1st of the month and ship from the 7th of the month. They are limited supply - first come, first served basis. 3 month subscriptions are available for just £36. You will automatically receive a fabulous free gift with your first box. Each renewal receives a different free gift so there are no duplicates! Subscribers also receive a 15% discount to use on any other product and will be shipped together with their box at no extra charge. Shipping is charged at the standard rate separately.




I have a subscription, can I miss a month?


We already have the Fox Box kits designed and waiting and we're sure that you'll love all them! Unfortunately, it is not currently possible to skip individual months. If you are unsure, then please order the Fox Box individually.





Custom Orders

Do you create custom designs?


Yes! We have worked with many companies who love to include a custom design in their kit or collection. Please contact us with your requirements - we will design and create Perspextives or Flair to co-ordinate with your kit in the quantities that you need.




I would like a personalised design - can you do that?


Yes, we can. Creating a new design takes time for the design work. After that we prototype the designs to make sure they work as desired. If you let us know what you are looking for, then we can provide you with a quote that reflects the size and complexity of the items.





hello@bramblefox.co.uk

United Kingdom

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All images are subject to Copyright ©2020 Bramble Fox

Beautiful craft embellishments for scrapbooks, cards, Project Life, Planners and more, flair, Perspex, planner, mixed media, midori, travellers notebook, journal, title, layout, inspiration, notebook, badges, travel, document, greeting cards, birthday, Christmas, birth, marriage, wedding, congratulations, anniversary, uk, france, Germany, Italy, usa, Australia, new Zealand,