Frequently Asked Questions

Shipping

How much is shipping?


Post and packing rates are aligned to the current UK postal charges. Our current rates are: UK - £1.70 EU - £4.50 USA - £5.75 - Orders over £25 are £8.15 Australia, New Zealand - £6.80 - Orders over £25 are £9.80




Do you ship international?


Yes! We ship worldwide. Our shipping rates are really reasonable so that you can receive your own happy mail wherever you are. See our Shipping rates separately. Shipping isn't tracked but if you would like a quote for a tracked parcel please let us know. We will try our best to find the most economical method.




I have an issue related to my order - what should I do?


We package your order as carefully as we can before sending it on its merry way. Your order is hopefully handled carefully by Royal Mail but if you have a problem don't panic! Please use the Contact Us page to let us know. We will work with you to resolve the issue as soon as possible.




Do you ship to the EU?


On 1st July the EU introduced new customs requirements to charge VAT on all goods entering the EU. We can ship to the EU but you may be charged VAT and pay a surcharge for customs. The customs charges are beyond our control.





Wholesale & Bulk Orders

Do you offer bulk or wholesale discounts?


Yes! We already supply a small number of shops and kit clubs. Please use the Contact Us page to request a catalogue and price list. To make life easier for our retailers, we provide all product images and descriptions so you can upload them easily onto your website.




Is there a minimum order requirement?


We want to work with retailers and kit companies to give their customers beautiful products. There are no minimum quantities for each product so you can order exactly what you need - no more waste! Please contact us for more information regarding wholesale and bulk orders.




Do you ship wholesale internationally?


Yes. We currently supply a small number of retailers in the EU and as far as New Zealand. We will support you to help get our products into your shop.





Products

I NEED an item but it's not in stock. What should I do?


We try our best to restock items frequently. However, as a small business we are learning what our customers want. So if there is something you NEED - just let us know. We'll try to schedule it in. Use the form on our Contact Us page.




Do you make custom designs?


Yes! We work closely with our customers so that they get exactly what they need. You can supply artwork and we'll let you know suitability and discuss sizing, quantities and colour. We can also provide custom designs based on a brief from you, for example, a product to compliment a class or kit you have. Again, just let us know and we'll work together to provide you with exactly what you need.




What other products do you sell?


At the moment we are focussed on beautiful embellishments for memory keeping, card making, planners and journals. We also have a great selection of stencils and dies. Sign up for our newsletter to stay up to date with our latest products.





Custom Orders

Do you create custom designs?


Yes! We have worked with many companies who love to include a custom design in their kit or collection. Please contact us with your requirements - we will design and create Perspextives or Flair to co-ordinate with your kit in the quantities that you need.




I would like a personalised design - can you do that?


Yes, we can. Creating a new design takes time for the design work. After that we prototype the designs to make sure they work as desired. If you let us know what you are looking for, then we can provide you with a quote that reflects the size and complexity of the items.





Fox Box Subscriptions

When does the Fox Box Ship?


The Fox Box ships on or around the 3rd of the month. For example, the September Fox Box ships on 3rd September unless it falls on a non-working day.




I have a subscription, can I miss a month?


We already have the Fox Box kits designed and waiting and we're sure that you'll love all them! Unfortunately, it is not currently possible to skip individual months. If you are unsure, then please order the Fox Box contents individually.




What is a Fox Box?


The Fox Box is a monthly subscription to a brand new collection. There are 3 full-sized packs plus 2 exclusive designs in the collection each month. The Fox Box currently costs £13 per month plus shipping. Subscribers also benefit from 15% discount off anything in the shop Exlusive free gifts every 3 months. You can see all the details of the current collection here: https://www.bramblefox.co.uk/fox-box-subs




Are the Fox Box items sold individually?


We design brand new products for each Fox Box including an exclusive item only found in the Fox Box. We do add some of the Fox Box products to the shop individually depending on availability and demand. Sign up for our newsletter to keep up to date with the latest prouct offering.




What are the benefits for Fox Box subscribers?


The Fox Box is delivered automatically each month. It contains the latest designs which are current to the season making it easier for you to use them. As a subscriber you will receive a free gift automatically every 3 months. Subscribers also benefit from 15% off in the shop. You'll need your subscriber code which was provided at sign up. Orders under £25 can be shipped with the Fox Box at no extra charge. International orders over this value will be charged an additional £2.50 to cover the postage costs.




Can I add to my Fox Box?


As a subscriber, you'll enjoy 15% off regular priced items with your subscriber discount code. We will send reminders occasionally. Additional orders must be placed before the cut off date which is normally around the 25th of the month. This allows us enough time to process the orders in time for shipping. Please remember to add your discount code to your order. Please also change the shipping method to 'Ship with my Fox Box' to combine the shipping.